Refund & Cancellation Policy
Refund Policy
We want you to be completely satisfied with your purchase from Elitechhub. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receipt for a full refund or exchange. Here’s how our refund process works:
(i) Returns Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
(ii) Refund Method: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
(iii) Refund Timeframe: If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
(iv) Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
(vi) Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We may require photographic evidence or return of the item before issuing a replacement or refund.
Cancellation Policy
You may cancel your order for a full refund at any time before it has been shipped. If you wish to cancel an order, please contact our customer service team as soon as possible with your order number. Once an order has been shipped, it cannot be cancelled, but you may still return it according to our refund policy above.
(i) Order Modification: If you need to modify your order (e.g., change of address or item), please contact us promptly. We will do our best to accommodate your request before the order is processed and shipped.
(ii) Refunds for Cancelled Orders: If your order is eligible for cancellation and refund, we will initiate the refund immediately. Refunds typically take 7-10 business days to reflect in your account, depending on your bank or credit card issuer.
(iii) Contact Information: For any questions about our refund or cancellation policies, please contact us at support@elitechhub.com or +255 655 894116.